Frequently Asked Questions
Do you have any questions?
General
We service Perth metropolitan areas, regional Western Australia, remote communities and the Northern Territory. Our statewide trade network allows us to operate across a wide geographical area, including locations where many providers cannot deliver effectively.
Yes, we regularly deliver works across regional and remote locations. In most areas where there are banking, government or commercial facilities, we have established trade coverage and the ability to respond.
We work with national organisations, Commonwealth Government departments, banking and financial institutions, childcare providers and commercial portfolios across multiple locations.
Yes, Allcraft Projects is a licensed builder in Western Australia, allowing us to deliver both maintenance works and building projects.
Commercial Maintenance
Yes, we provide both reactive maintenance for urgent issues and programmed maintenance for ongoing building upkeep, tailored to each client’s requirements.
Yes, our service line operates 24 hours a day. Calls are managed through our helpdesk to coordinate an appropriate response, including after hours, weekends and public holidays.
Yes, we specialise in managing multi-site portfolios, ranging from a small number of locations through to large portfolios across multiple regions statewide.
All works are managed through AroFlo, providing real time job tracking, photo documentation and detailed reporting for facility managers and client teams.
Capability & Services
We deliver a full range of services including building maintenance, fit outs, upgrades, joinery, flooring, ceilings, mechanical, electrical, plumbing and specialist services through our trade network.
Yes, we regularly coordinate specialist trades and services across all locations, including remote areas. We work with established trade networks to ensure the right resources are available for each job.
Yes, we can coordinate additional services such as cleaning where required, including in regional and remote locations.
Performance & Approach
We manage works ranging from small upgrades through to large-scale building projects, depending on client requirements.
Yes, we provide full coordination of all trades, including managing client supplied contractors where required, ensuring a seamless delivery.
Yes, the majority of our works are delivered within live operational environments. Projects are carefully staged to ensure minimal disruption to day to day operations.
Live & Sensitive Environments
Yes, we regularly operate within Commonwealth Government, banking, childcare and other controlled environments. Our team and trade network hold the required certifications, including police clearances where required.
Yes, works are staged, isolated or completed after hours where required. Maintaining operational continuity is a core part of how we deliver projects.
Performance & Approach
Yes, we operate across multiple sectors where strict performance standards apply, including government, banking and childcare. We are experienced in working to client-specific KPIs and reporting requirements and consistently meet these standards.
Yes, we support our clients across all types of work, from small ad hoc tasks through to large, complex projects. No job is too small or too complex, and we take ownership of all works to ensure they are completed efficiently.
We take a practical and solutions-focused approach. Whether it is a straightforward maintenance issue or something more complex or unusual, we work with our clients to find and deliver the right solution.operations.
We utilise a combination of both directly employed technicians and long-standing subcontractors.
Our Perth metropolitan works are supported by our in-house team of trade-qualified technicians, each with their own areas of expertise, allowing us to maintain strong control over delivery and quality.
For regional and remote locations, we work with an established network of subcontractors, many of whom have supported our business for over 30 years. This approach ensures we can deliver consistent and reliable service across all locations.